Privacy Policy | Kiva Vacation Rentals

Who we are

Kiva Vacation Rentals LLC operates this website and hosts the vacation homes listed on it, in Montana (Whitefish, Columbia Falls and Olney), Gulf Shores, Alabama, Panama City Beach, Florida, Banner Elk, North Carolina and Park City, Utah.

Questions about this policy go to team@kivavacationrentals.com.

What we collect

Information you give us

Guest enquiries: name, email, travel dates, party size, occasion, the home or destination you ask about, and anything you write in the message.
Homeowner enquiries: name, phone, email, property address, bedroom count, how the home is managed today, and what you tell us about it.
Bookings: taken through the booking form on each home’s page and through the listing sites. Our booking software, OwnerRez, and its payment processor handle payment details; we do not store card numbers.

Information collected automatically

Standard server and analytics data: pages viewed, approximate location, device and browser, referring site.
Cookies and similar technologies, described in section 5.

How we use it

To answer your enquiry and arrange your stay.
To talk with you about a home you own.
To operate and improve the website.
To send you occasional emails if you have asked us to. Every one has an unsubscribe link and we honour it.
To meet legal obligations, including state and local lodging tax reporting.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

Who we share it with

Only the service providers we need to run the business, and only what they need:

Our customer relationship system (Go High Level), which holds enquiry records.
Our booking and property management software (OwnerRez), which handles reservations and payments.
Analytics and advertising services, if and when we use them, described in section 5.
The cleaning and maintenance providers who look after the home you stay in, given only what the job requires.
Authorities, where the law requires it.

Cookies and tracking

We use cookies to keep the site working and to understand how it is used. If we add advertising measurement we will say so here. You can refuse or delete cookies in your browser; some parts of the site may then work less well.

How long we keep it

Enquiries: up to three years from our last contact with you, unless you ask us to delete them sooner. Booking and financial records: as long as tax and accounting rules require. Marketing contacts: until you unsubscribe.

Your rights

Depending on where you live, you may have the right to see the personal information we hold about you, correct it, delete it, or object to some uses of it. Residents of California, and of other states with comparable laws, have specific rights, including the right not to be discriminated against for exercising them.

Write to team@kivavacationrentals.com and we will respond within the time the law allows.

Security

We use reasonable technical and organisational measures to protect your information, and we choose service providers who do the same. No system is perfectly secure, and we will not claim otherwise.

Children

This site is not intended for children under 13 and we do not knowingly collect their information.

Changes

If we change this policy we will update the date at the top. Material changes will be flagged on the site.